Q
Are you a factory or trading company?
Yes, we are a manufactory.
Q
What makes you different from others?
1) Excellent Service
We promise to reply with a price quotation within 24 hours - sometimes even within a minute.
2) Quick Delivery
For normal orders, we promise to deliver within 15 days. As a manufactory, we can ensure the delivery time according to the formal contract.
3) Special Export Design
We pay close attention to export packaging. We use plastic clips on the beams for surface protection. To avoid transit damage, the uprights are wrapped in transparent plastic film.
4) Warranty
Our high standard of design and manufacturing allows us to offer a 10-Year Warranty for regular use, which is one of the longest in our industry.
Q
What are the delivery times?
This depends on the product. Typically standard products are delivered within 20 days. The delivery time of special customized products is based on the production timeline of the tooling.
Q
What is the term of payment?
We accept T/T, L/C, and Western Union.
Q
May I know the status of my order?
Yes. We will send you information and photos at different production stages of your order so you can get the latest updates in a timely manner.
Q
Are samples available?
Yes, we can send sections of samples for your reference via express.
Guanlong Rack
