Frequently Asked Questions
Q
Are you a factory or trading company?
Yes, we are a manufacturing facility.
Q
Where is your factory located? How can I visit there?
Our main factory is located in China. You can fly to the international airport directly, and we can arrange to pick you up there. All our clients, from home or abroad, are warmly welcomed!
Q
What makes you different from other suppliers?
- Excellent Service: For a quick, no-hassle quote, just send an inquiry to us. We promise to reply with a price within 24 hours - sometimes even within a minute.
- Quick Delivery: For normal orders, we promise to deliver within 15 days. As a manufacturer, we can ensure the delivery time according to the formal contract.
- Special Export Design: We pay close attention to export packages. We feature plastic clips on the beams for surface protection and wrap all uprights with transparent plastic film to prevent transit damage.
- Warranty: The high standards of design and manufacturing enable us to provide a 10-year warranty for regular use, which is a leading standard in our industry.
Q
What are your delivery times?
This depends on the product. Typically, standard products are delivered within 20 days. The delivery time of special customized products is based on the configuration of the tooling required.
Q
What are your terms of payment?
We accept T/T, L/C, and Western Union.
Q
Can I track the status of my order?
Yes. We will send you information and photos at different production stages of your order, ensuring you receive the latest updates in real-time.
Guanlong Rack
