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To better ensure the safety of your goods, professional, environmentally friendly, convenient and efficient packaging services will be provided.
1. Are you a factory or trading company?
Yes, we are a manufacturing factory.
2. Where is your factory located? How can I visit there?
Our main factory is located in China. You can fly to the international airport directly and we can arrange to pick you up. All our clients, from home or abroad, are warmly welcomed to visit our facility!
3. What makes you different from other suppliers?
1) Excellent Service: We promise to reply with a price quote within 24 hours - sometimes even within a minute.
2) Quick Delivery: For normal orders, we guarantee delivery within 15 days as a direct factory manufacturer.
3) Special Export Design: We pay great attention to export packages, using protective plastic clips on the beams and wrapping uprights with transparent plastic film to prevent transit damage.
4) Warranty: Our high manufacturing standards allow us to offer a 10-Year Warranty for regular use, which is highly competitive in the industry.
4. What is the delivery time?
This depends on the product complexity. Typically, standard products are delivered within 20 days. The delivery time of customized products matches the timeline required for tooling setup.
5. What is the term of payment?
We accept T/T, L/C, and Western Union.
6. May I know the status of my order?
Yes. We will send you information and photos at different production stages of your order, ensuring you receive the latest updates in time.
Guanlong Rack
