Frequently Asked Questions
Q1: Are you a factory or trading company?
Yes, we are a manufacturer.
Q2: What makes you different from others?
1) Excellent Service: We promise to reply with a price quote within 24 hours.
2) Quick Delivery: For normal orders, we deliver within 15 days, ensuring delivery times according to formal contract.
3) Special Export Design: We pay attention to export packages using plastic clips on beams for surface protection and wrap uprights in plastic film to avoid transport damage.
4) Warranty: High standards in design and manufacturing enable us to offer a 10-Year Warranty under regular use.
Q3: What is the delivery time?
This depends on the product. Typically standard products are delivered within 20 days. The delivery time of special products is according to the time of setting up the tooling.
Q4: What is the term of payment?
We accept T/T, L/C, and Western Union.
Q5: May I know the status of my order?
Yes. We will send you information and photos at different production stages of your order so you can get the latest updates in time.
Q6: Are samples available?
Yes, we can send sections of sample for your reference by express.
Guanlong Rack
