Frequently Asked Questions
1. Are you a factory or trading company?
Yes, we are a manufacturer.
2. Where is your factory located and how can I visit?
Our main factory is located in Guangdong Province, China. You can fly to the nearby international airport directly, and we can arrange to pick you up. All our clients, from home or abroad, are warmly welcomed!
3. What makes you different from other suppliers?
Excellent Service: We promise to reply with a price quote within 24 hours.
Quick Delivery: For normal orders, we deliver within 15 days, adhering strictly to the formal contract.
Special Export Design: We pay close attention to export packaging, utilizing plastic clips on the beams for surface protection and wrapping uprights with transparent plastic film to prevent damage during transit.
10-Year Warranty: The high manufacturing standards allow us to offer a 10-year warranty for regular use.
4. What are the delivery times?
This depends on the product. Typically, standard products are delivered within 20 days. The delivery time of custom products is determined by the tooling set-up requirements.
5. What are the payment terms?
We accept T/T, L/C, and Western Union.
6. Can I check the status of my order?
Yes. We will send you information and photos at different production stages of your order so you can receive the latest updates in a timely manner.